Lead the Service Escalation team in resolving critical network incidents, coordinating cross-functional teams, and driving timely resolution for high-impact customer issues. Focus on operational resilience, escalation governance, and continuous improvement of incident management processes.

Led the deployment of Lintasarta’s SD-WAN solution using FortiGate, ADVPN, and BGP. Resolved complex network escalations for key enterprise accounts, while providing advanced troubleshooting and technical guidance across critical network services.

Handled complex technical escalations across IPVPN, Metro-E, and Internet services, performing in-depth troubleshooting and root-cause analysis to restore service and minimize customer impact. Collaborated with engineering and operations teams to resolve recurring network issues and improve service reliability.

Operate a personal autonomous system (AS203686) as a hands-on platform for BGP routing research, network experimentation, and Internet routing analysis. Explore real-world routing behavior, policy design, peering concepts, and network automation in a production-like environment.